Privacy Policy

1. Data controller

Personal data submitted through this website is processed by the provider identified in the legal information of Peru AllExplorer for enquiries, trip planning, bookings, customer service, consumer claims and compliance with applicable legal obligations.

2. Personal data we may process

• Identification and contact details such as name, email, phone, WhatsApp, country and document details where required.
• Travel information such as dates, number of travellers, preferences, budget, selected journeys and messages.
• Information required to prepare, confirm and operate a booking.
• Information included in claims or complaints.
• Technical information strictly necessary for security and website operation.

3. Purposes

• Respond to enquiries and information requests.
• Prepare proposals and review availability.
• Manage bookings, operational communications and customer service.
• Handle claims and complaints and comply with consumer-protection duties.
• Protect the website, prevent abuse and comply with legal obligations.

4. Legal basis and consent

Personal data is processed when necessary to respond to a request, take steps before entering into a contract, perform a contractual relationship, comply with a legal obligation or where the data subject has given consent, as applicable.

5. Recipients and service providers

Data may be processed by technology providers and travel-service providers required to respond to or perform the requested service, only to the extent necessary for that purpose and subject to applicable obligations.

Where a specific operation requires a transfer of personal data outside Peru, it must be handled in accordance with applicable Peruvian personal-data protection rules.

6. Retention and security

Data is retained for as long as necessary for the purpose for which it was collected and for any period required by legal, contractual or rights-defence obligations. Reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, alteration, loss, disclosure or processing.

7. Your rights

You may exercise the rights recognised under Peruvian personal-data protection rules, including access, rectification, cancellation and objection where applicable. Requests may be sent to the privacy contact email published on this website.

8. Cookies and similar technologies

Our use of cookies, local storage and similar technologies is explained in the Cookie Policy.

9. Changes to this policy

This policy may be updated to reflect operational, technological or legal changes. The current update date appears on this page.