Terms & Conditions

1. Scope and booking confirmation

Using this website, submitting an enquiry or requesting a proposal does not by itself create a confirmed booking. A booking is confirmed when the applicable service conditions have been disclosed and accepted and Peru AllExplorer confirms the reservation in writing.

2. Trip information, prices and availability

Published itineraries describe the journeys offered. Tickets, trains, accommodation, permits, flights and other services may be subject to availability. The final proposal or confirmation identifies the services actually booked and their applicable conditions.

Where a price is shown as “from”, it represents the stated starting price for the described conditions and may vary by date, accommodation standard, availability or other factors disclosed before confirmation.

3. Bookings

Passenger information, availability, deadlines and any steps required to confirm the reservation are communicated before the traveller commits to the booking.

4. Charges and payments

The amount, payment schedule, currency, accepted payment method and any applicable transaction charge must be communicated before payment is requested.

5. Traveller-requested changes

Requested changes are subject to availability and to the conditions of services already booked. Any additional charge or non-refundable amount is communicated before the change is processed.

6. Cancellations, no-shows and refunds

Cancellation and refund conditions depend on the services included in the booking and on the conditions of the relevant suppliers. Specific deadlines, charges and non-refundable components must be communicated before confirmation. The separate Cancellation & Refund Policy forms part of these Terms where applicable.

7. Traveller responsibilities

• Provide accurate passenger information and review the booking confirmation.
• Hold the travel documents and immigration requirements applicable to the route.
• Attend at the stated times and locations for each confirmed service.
• Promptly disclose relevant needs that may affect safe service delivery.

8. Third-party suppliers

Some elements of a journey may be delivered by third-party providers such as hotels, train operators, transport companies, guides, lodges or ticketing authorities. Their confirmed availability and operating rules may affect the final service.

9. Travel insurance

Unless the final proposal expressly states otherwise, travel insurance is not included. Travellers are encouraged to obtain coverage appropriate to their itinerary, activities, health and personal circumstances.

10. Extraordinary circumstances

Weather, strikes, government measures, closures, safety conditions, natural events or other circumstances outside reasonable control may require changes to a route, schedule or service. Reasonable alternatives are assessed according to actual availability and the conditions of affected suppliers.

11. Personal data

Personal-data processing through the website is governed by the Privacy Policy.

12. Claims and complaints

Consumers may submit a claim or complaint through the Complaints Book available on this website.

13. Applicable law

These terms are interpreted under the laws of the Republic of Peru without limiting any non-waivable consumer rights.