Cancellation & Refund Policy

1. General rule

Cancellation and refund conditions vary according to the services included in each confirmed booking and the rules of the relevant suppliers. The specific conditions that apply to a booking must be communicated before confirmation.

2. Cancellation requests

A traveller who wishes to cancel should contact Peru AllExplorer as soon as possible through the official contact channel used for the booking. The effective cancellation date is the date on which the request is received and can be processed.

3. Non-refundable components and supplier charges

Tickets, permits, train services, flights, accommodation, special-date supplements or other third-party services may become partially or fully non-refundable once issued, confirmed or within a supplier’s cancellation window. Any applicable restriction should be identified before booking confirmation.

4. Traveller-requested changes

Date, passenger, hotel, route or service changes are subject to availability and supplier conditions. Any additional charge or non-refundable amount must be communicated before the change is processed.

5. No-show or unused services

Failure to attend, arrive on time or use a confirmed service may result in the loss of that service according to the applicable supplier conditions. Unused services are not automatically refundable.

6. Refunds

Where a refund is approved, the refundable amount depends on the services actually recoverable from the relevant suppliers and the conditions accepted for the booking. The approved amount and the processing method will be communicated to the traveller.

7. Extraordinary circumstances

Weather, strikes, closures, government measures, safety conditions, natural events or other circumstances outside reasonable control may affect the itinerary. Where this occurs, Peru AllExplorer will assess reasonable alternatives according to actual availability and the conditions of the affected suppliers.

8. How to request a cancellation or refund

Use the official email or WhatsApp details published on this website and include the traveller name and booking reference where available.