CONSUMER PROTECTION

Complaints Book

Submit a claim related to a product or service, or a complaint related to the customer service you received.

Before submitting

Claim: dissatisfaction related to a product or service. Complaint: dissatisfaction with customer service and not directly related to the product or service.

The provider must respond to the claim or complaint within a maximum of 15 business days, which cannot be extended. Handling the request is not conditional on any payment.

Submitting a claim does not prevent the consumer from using other dispute-resolution channels and is not a prerequisite for filing a complaint with Indecopi.

Provider identification

Commercial name Peru AllExplorer

Email info@peruallexplorer.com

Phone +51 958 040 309

Before publishing the Complaints Book, complete the provider’s legal name, RUC and address in Legal & Policies.

Complaint form

1. Request type

Claim Dissatisfaction with a product or service. Complaint Dissatisfaction related to customer service.

2. Consumer identification

Full name * Email *

Document type * Document number * Phone *

Address * The consumer is under 18

3. Product or service identification Description of product or service *

Amount claimed Booking / order reference

4. Details and consumer request Details of the claim or complaint * Consumer’s specific request *

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